A video in which Assumpta Serna denounces the dependency system in Catalonia goes viral: "It is neither humane nor fair"
The actress has generated enormous controversy with her complaint
Assumpta Serna, one of the most popular and beloved actresses in the country, has generated enormous controversy on social media after denouncing the "hell" that, she says, it is to face the dependency system in Catalonia. Serna published a message on Instagram on Saturday denouncing the slowness and ineffectiveness of the aid system for dependency of the Generalitat de Catalunya. "It is neither human nor fair," says the actress, who takes care of her mother, who is one hundred years old. Her publication, where she asks to collect testimonies in order to "gather more strength" and demand "more budget and trained caregivers," has gone viral.
The video, titled 'Frustrada' and which has accumulated thousands of views, denounces that "what is happening to us only illustrates how terrible the care for the elderly in Catalonia is at the moment, and the incoherent and bureaucratic hell that must be crossed to achieve anything... if you achieve anything". Serna says she has filed a formal complaint with the social services consortium of Barcelona, after being granted in July, a year after requesting it, home help of 64 hours per month "for a person who needs it 24 hours a day". This delay is added to the years she has been waiting for her dependency level to be reviewed, specifically since 2017. Serna also criticizes that the service closes during the month of August and they do not attend by email or phone: "It's like saying, 'Would you mind not dying in August?'".
The actress denounces the impossibility of directly hiring a caregiver and receiving a benefit. "They force you to hire companies recommended by the Generalitat that take huge commissions, and with caregivers who do not have the required qualifications". Serna laments the treatment received "by people who have worked all their lives and who now, when they need it most, are treated by the system as a burden, always prioritizing other age groups".
After the enormous dissemination achieved by her initial video, Serna has published a new one in which she thanks the response received from citizens, and where she states that "a politician" told her that he would call her "in September".