Consumption ratifies the €3.6 million fine to Lloguer Segur for abusive practices

BarcelonaThe Ministry of Social Rights, Consumer Affairs and the 2030 Agenda has ratified the fine of 3.6 million euros that it imposed on Lloguer Segur for abusive practices against tenants after resolving the appeal filed by the real estate company. The department led by Pablo Bustinduy considers that this company has violated consumer rights by taking advantage of its dominant market position and has deemed the administrative route exhausted.

The sanction from Consumer Affairs determines that Lloguer Segur has committed one serious infraction and six very serious infractions. Specifically, the ministry has fined the company for imposing on tenants the hiring of a customer service, understood as real estate management and contract formalization fees, but also for forcing tenants into a home insurance contract for the benefit of the lessor.

Likewise, it has been fined for introducing a clause in the contract that authorizes the real estate company to include the tenant in defaulters' files in case of non-payment of any of the amounts reflected in the contract, regardless of the reason for non-payment and even if they are not due and payable debts.

The resolution also entails accessory sanctions beyond the economic ones, such as obliging the real estate company to rectify the breaches, that is, to eliminate the identified abusive clauses. This case against Lloguer Segur was initiated in March 2025 and another one for similar facts was opened, which is still ongoing, after Consumer Affairs received complaints about these actions from Facua, the Tenants' Union, and the Organization of Consumers and Users (OCU).