Congress takes a step towards banning spam calls to customers
The law that enables customer service in Catalan in large companies is approved in committee
MadridCalls offering customer service will have to use a specific number code. Congress has taken an important step to prevent these calls. spam with conventional landline or mobile phone numbers that prevent you from knowing who is on the other end of the call before you answer. The Social Rights Committee of the lower house approved the Customer Service Law this Wednesday, which incorporates this modification as its main new feature. The initiative will still have to go to the full House and then to the Senate before receiving final approval.
The Minister of the sector, Pablo Bustinduy, wanted to introduce this change, and the Sumar party presented an amendment during the processing of this legislation. "When customer service is provided by telephone, it must have a specific numerical code, distinct from the code used to provide commercial services through the telephone channel, which will also be specific," says section 3 of article 16 of the new law. In other words, there must be a prefix in the number. And it adds: "Calls from special rate or smart rate numbers assigned to services other than those specified in the previous section must be blocked by the receiving operator." This change was ultimately approved thanks to the votes of the PP, Sumar, Junts, ERC, and EH Bildu, but the PSOE opposed it.
The Spanish government has been trying to limit commercial calls for months. The Ministry of Digital Transformation and Public Administration, led by Óscar López, approved a ministerial order in February that aimed to prevent companies and public institutions from making such calls. spam with mobile numbers. Two years ago, the general telecommunications law was also reformed to prohibit unsolicited commercial calls, for example, from companies with which we have no contract. However, They found loopholes to continue doing themThe new law further strengthens the prohibition of calls without consent, and any contracts terminated will be cancelled.
Customer service in Catalan
Beyond this, the regulations have an important component regarding linguistic rights. Together, they reached an agreement with the PSOE (Spanish Socialist Workers' Party) making it mandatory for companies with more than 250 employees and a turnover exceeding 50 million euros that provide services of general interest in [the region/country]. Having customer service in Catalan in Catalonia, Valencian Community and Balearic Islands, Basque in the Basque Country and Navarre, and Galician in Galicia.
