The Government shocks public attention

One of the goals of the administrative reform that the Government has promoted The goal is to ensure that citizen services reach the entire territory. Therefore, throughout this legislative term, the executive will launch eleven Citizen Service Offices (OACs) across the country. The Government has also committed to reaching the smallest municipalities and, to this end, has designed five mobile offices. "One of the objectives of the administrative reform is to make life easier for citizens," stated the Minister of the Presidency, Albert Dalmau, in remarks to the media. The Government has estimated the investment in this boost to citizen services at 13 million euros. Until now, there were three citizen service offices located in Girona (Plaza Pompeu Fabra, 1), the Terres de l'Ebre region (the office is located in Tortosa, at Plaça Gerard Vergés, 1), and Central Catalonia (based in Manresa, at Plaça de la Salt). Since the start of the legislature, the Catalan Government has opened a new information office in Tarragona (Anselm Clavé Street, 1), with eight employees; and has expanded the existing office in Barcelona's Ciutat Vella district, on Sant Honorat Street, adding three information officers and a new digital agent. This is a temporary office until the permanent one, planned for the end of 2027 at Ciutat Street, 1, is completed, which will have eighteen information officers. Looking ahead to next year, the Government plans to open one in the first quarter of 2026 in La Seu d'Urgell (Alsina Passage, 3), with three information officers; and another in Vilafranca del Penedès (Vall del Castell Square, 2), which will have fifteen information officers and is expected to be ready in the fourth quarter of 2026. In Puigcerdà (Pic d'Eina Street, 2), which will have two information officers and will open during the fourth quarter of next year; and in Barcelona, ​​in the Eixample district, where a temporary office (on Gran Via) will be operational during the first quarter of 2026. This office will have twelve information officers and will operate until the permanent office opens in the Torre Muñoz building, scheduled for the first quarter of 2031, with 25 information officers. The Catalan Government also plans to open another office in Tremp in 2027. This temporary office, located at Sant Jordi Street, 2, will have four information officers and will provide temporary service until the permanent office opens at the end of 2029. The permanent office will be located at Passeig Pompeu Fabra, 19, and will have [number of information officers]. In two years, an office is also planned for Lleida (34 Pere Cabrera Street), which will have 25 information officers. With the deployment of these new Citizen Service Offices (OACs), Catalonia will have eleven distributed throughout all the Catalan vegueries (administrative districts) and will reinforce its staff by 162 employees. All of this will represent an investment of 10.5 million euros. Dalmau emphasized that all these offices will be "integrated," meaning they will operate as a one-stop shop where all procedures can be carried out in a single location without a mandatory appointment. "The goal is to prevent citizens from having to travel from department to department or from having to ask them for information that the administration already has," the minister argued. Mobile offices

The Government will complement these eleven new offices with five mobile units, which it expects to begin operating in the second quarter of next year. These vehicles will travel between 80 municipalities to serve areas without permanent citizen service offices. The vehicles will be equipped with "advanced technology and specialized staff," the Government states, to meet the needs of these more rural and less connected areas. In total, the Government will invest approximately €2.43 million between 2026 and 2027. A mobile office pilot program has already been underway, visiting some thirty municipalities in the Terres de l'Ebre region since June of last year. According to Dalmau, the goal is to guarantee "territorial cohesion," so that anyone needing to carry out a procedure doesn't have to travel to Barcelona. These mobile offices will offer information on services and procedures, support for completing paperwork, and access to a video consultation service with specialized staff.