This is how the new metro ticket machines will work

BarcelonaThe ticket vending machines on the Barcelona metro network are being modernized. Barcelona Metropolitan Transport (TMB) expects the renovation to take place in 2028 and, among other things, the new system will allow people to print T-Mobilitat tickets without having to go to one of the offices set up until now and pay with contactless such as Bizum and Paypal. In addition, the machines will incorporate artificial intelligence with the aim of offering a personalized experience to users and will be adapted to facilitate their use by people with disabilities.

The bidding process is now open, but it won't be until 2026 that the first prototypes will arrive and the software will be developed. The retirement of the old models, the installation of the new machines, and maintenance for two years will cost 19 million euros.

TMB's current machines were installed fifteen years ago, and the new ones will arrive in the 126 conventional stations—all except L9, L10, or L11—gradually. In total, TMB plans to install between 290 and 397 machines, depending on the needs detected at each stop. "We believe there will be more digitalization, but its acceleration is uncertain, and perhaps not just in terms of us, but also in terms of users and their habits. Therefore, we will play with this flexibility," admitted Xavier Flores, CEO of TMB.

What's new?

Currently, to purchase a physical T-Mobility card, you must go in person to TMB customer service points, or you can order it online and have it delivered by mail within five to ten business days. The main novelty of the new machines is that they will be able to print the physical card on the spot, as well as other procedures that currently must be completed at TMB offices. The new models will allow payment through contactless systems.

Artificial intelligence is also part of this innovation process to provide a personalized user experience. Through comments, the machines will provide support when purchasing tickets, recognizing passengers' usual activity and offering recommendations. To streamline the process of purchasing or recharging tickets, online purchases can be made, so that users only have to scan a code at the machine to receive a new or recharged ticket.

Improvements for people with disabilities

Another highlight of the new models is the changes to ensure access for people with disabilities on the metro network. "For us, accessibility and universal mobility are always a priority. We want to guarantee the most accessible system possible, both in terms of travel and ticket purchase," said Flores.

In this regard, the machines will incorporate a private audio output with an induction loop for people with hearing difficulties, voice commands and intuitive navigation, and space adaptation to facilitate use by wheelchair users.