A Google Cloud outage affects the digital services of several banks

BarcelonaA Google Cloud service outage in Europe has affected the digital operations of part of the banking sector. During the morning, the tech giant reported multiple incidents in the Europe-West2 region, corresponding to London. The incident was detected after 8 a.m. (Catalan time) and was not considered "mitigated" until the afternoon. The company has confirmed that it will publish an analysis of the incident once it completes an internal investigation.

During the period of Google service malfunction, several European financial entities detected problems with their digital services. The most widespread impact was registered by the neobank Revolut, which confirmed in the morning "a disruption affecting multiple services." In the same communication, published on its social media, the entity assured that "customers' money and data were safe."

The disruption affected both customer access to their accounts and payment and transfer services, among others. As Google managed to mitigate the server problems, Revolut users also saw their access to operations progressively reactivated. In a post on social media after 7:30 p.m., the company announced that services had been restored and confirmed that the usage problems stemmed from the incident at Google Cloud.

Beyond the case of Revolut, the problems at Google also coincided with reports of malfunctions in the applications of entities on the scale of Lloyds Bank or HSBC, according to the website Downdetector, which aggregates incidents registered across multiple digital services. ING in Germany also detected problems accessing its services, both on the mobile application and the web portal.