At La tienda del espía –on Carrer d’Aragó, almost at the corner with Balmes– almost 100% of the people who enter do so because they have a problem. It could be work-related or sentimental, of course, but also related to the care of the elderly, theft, problematic neighbors, and personal insecurities. Núria Mir is the manager and admits that she often acts as a psychologist as well. “Very few people come in here to buy Christmas presents; most come to solve headaches.”