I’ve heard that the Massana restaurant in Girona is celebrating three pieces of good news and I want to go there to be able to explain it and, of course, to eat some of its classic dishes again. While I’m there, a woman comes in and says: “Hello, Pere! I’ve come to book a table.” And Pere Massana greets her by name and diligently notes down the customer’s request. This lady could have booked online or by phone. But she preferred to come in person and was served with a smile. This establishment demonstrates once again that the human factor is – and always will be – unbeatable.