The Court of Justice of the European Union (CJEU) has ruled that gross negligence committed by a client does not exempt the payment service provider from its obligation to immediately refund the amount of an unauthorized transaction. However, "the payment service provider may subsequently claim from the client the reimbursement of losses resulting from gross negligence committed by the latter," says the CJEU press service in a statement.

The demand from generation Z has raised the bar and has forced banking to focus on immediate experience. José Ballester, territorial director of BBVA in Catalonia, details how the entity is facing this new paradigm by offering not only an agile app and very competitive rates and products, but also the ability to count on a manager for life's big decisions.How are the financial habits of young people in Catalonia changing in an increasingly digital and competitive context?