Many people feel lost, or at least somewhat confused, when it comes to buying their first electric car. Electric vehicle sales are increasing across Europe, although at a slower pace than predicted by major manufacturers and governments in 2020, during the first phase of the coronavirus pandemic. The two main obstacles raised by potential buyers of electric vehicles, which are holding back many last-minute sales in favor of plug-in hybrid or conventional hybrid vehicles, are the actual range of these vehicles and their high price.

In just six months, the Organization of Consumers and Users (OCU) claims to have registered up to 277 complaints against the company Privilegios en Compras, through its Reclamar platform, subsidized by the European Union (EU) through the Ciclo X Project. The objective of this platform is to communicate their customers' complaints to companies and also to detect problems.