She is so trained to negotiate that she even does it with herself when people take her picture. For her WhatsApp photo, she negotiated between credibility and approachability. She arrived at labor mediation after passing through advertising agencies, an environment she remembers as hostile, with an excessive workload, constant urgency, inequality, a lack of corporate structure, and abuse of vocational passion. Later she founded Civic. We roll up our sleeves to get down to work.

A manager enters a meeting room, and everyone stands up to greet her. The man next to her shakes her hand. The woman on her other side kisses her twice. Two of the older attendees greet her from a distance and sit back down. The man in front of her approaches and hugs her briefly: "Was your vacation good?" he asks. At the back of the room, the young intern looks down at the notebook on his knees. He hasn't stood up or said anything. What was he supposed to do?